Royal Caribbean

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service.

Spectrum of the Seas

The next in the award-winning Quantum Class line-up, Spectrum of the Seas® is a Far East adventure full of feats and firsts designed with our Chinese guests in mind.

Feel your adrenaline levels rise in the Sky Pad®, a bungee trampoline experience that adds virtual reality to the mix. Watch as robots craft a custom juice creation for you at the Bionic Bar. Elevate your stay in one suite of our Suite Club, the most luxurious accommodations at sea with access to a variety of exclusive facilities. Or change the way you make family memories in the Ultimate Family Suite, an expansive, multi-room retreat complete with its own insuite slide and cinema which also doubles as a karaoke stage.

Anthem of the Seas

From the Caribbean to the Canaries, Anthem of the Seas serves up a bolder way to wander the world.

No matter what side of the Atlantic you’re on, you’re guaranteed to find unbelievable adventure onboard Anthem of the Seas. If you sail from New York, expect sun-soaked tropical shores like Bahamas, St Kitts and the reimagined Royal Caribbean® private destination, Perfect Day at CocoCay. If you sail from Southampton, get ready for Mediterranean marvels, Iberian isles and the rugged coasts of the Canaries.

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The Royal Caribbean^®cruise planning experience has been reinvented, offering guests a more personalized look at their upcoming voyage and making cruise enhancement purchases even easier. Here’s a breakdown to help you and your clients navigate My Royal Cruise.

1. ACCOUNT SIGN IN

Your clients will need to log in to their Unified Guest Account by clicking “Sign In” in the top right corner of RoyalCaribbean.com. If your clients do not have a guest account, they will be asked to create one before proceeding further.

2. START WITH A PERSONALIZED HOME PAGE

Once logged in with their Unified Guest Account credentials, their customized experience begins! They will see a homepage personalized to their voyage, displaying only products they are eligible to book for their upcoming cruise.

3. USEFUL PRODUCT INDICATORS

Your clients can easily navigate available of ferings with indicators such as “IN CART”, “SOLD OUT”, plus badges indicating limited availability. They will be able to explore My Royal Cruise products sor ted by categor y (Shore Excursions, Onboard Activities, Per fect Day, Beverage Packages and more) for an easy and intuitive shopping experience.

4. DIVE INTO PRODUCT DETAILS

Once they have selected an of fering within My Royal Cruise, a product detail page will appear to provide your clients with more insight on the experience as well as impor tant details they should know before booking, such as what to wear and what to bring. As always, we want to work with you to prepare your clients for their best vacation ever!

5. BEGIN THE RESERVATION PROCESS

Once they are ready to move forward with their selection, they can click “Reserve” and select the date and time that works best for their schedules.

6. ADD TO CART

Once your clients have confirmed the guests par ticipating, selected their experience star t date and time, as well as reviewed the total price, they’ll click “Add to cart.” From here, they can elect to “Continue shopping” or proceed to their car t and checkout.

7. REVIEW PRODUCT SELECTION

Your clients can always access their car t in the top right corner of My Royal Cruise and, within the car t, they can modify or remove any selections prior to proceeding to checkout

8. PAY AND CONFIRM PURCHASE

Once your clients are ready to finalize their purchase, they will be able to input their chosen form of payment as well as redeem some or all of any onboard credit they may have. Once that information has been provided, they are ready to place their order and will be provided with a confirmation page once the process is complete. It is that simple!

SOME OTHER NEAT FEATURES TO HELP YOUR CLIENTS PLAN THEIR ROYAL CARIBBEAN VACATIONS

1. REVIEW PREVIOUS PURCHASES

They will be able to view all previously purchased items under “My Orders” within their profile drop-down menu. Once logged in with their Unified Guest Account credentials, their customized experience begins! They will see a homepage personalized to their voyage, displaying only products they are eligible to book for their upcoming cruise.

2. EXPLORE SCHEDULE WITH CALENDAR VIEW

There is a helpful calendar view to help them plan. The calendar is accessible via the calendar icon near the top right corner of My Royal Cruise and will show items your clients has already reserved for their cruise. Accidentally double-booking activities is now a thing of the past!

3. A MOBILE-FRIENDLY MY ROYAL CRUISE

Do your clients prefer using their phone over a computer? My Royal Cruise can also be accessed with a very similar interface via their phone’s browser. Just have them follow the same steps listed above.

Is My Royal Cruise a replacement for Cruise Planner and will all sailings be included in the new platform?

Other great features of My Royal Cruise include securely stored credit card information for faster purchasing, plus a weekly planner view to easily glance at their daily schedule. If they’re sailing onboard Mariner of the Seas®, Symphony of the Seas®, Odyssey of the Seas®, Oasis of the Seas®, Harmony of the Seas®, Navigator of the Seas®, Anthem of the Seas®, Freedom of the Seas®, Adventure of the Seas®, Independence of the Seas®, Liberty of the Seas®, Allure of the Seas®, Ovation of the Seas®, Quantum of the Seas®, Grandeur of the Seas®, Enchantment of the Seas®, Vision of the Seas®, Explorer of the Seas®, Wonder of the Seas® departing December 4, 2022, Brilliance of the Seas® departing November 5, 2022, Spectrum of the Seas® departing November 3, 2022, Radiance of the Seas® departing November 12, 2022, Voyager of the Seas® departing November 20, 2022, and Icon of the Seas departing January 27, 2024, and beyond, they will see this new platform now, with all their existing bookings seamlessly and automatically transferred. We will steadily be adding additional ships and sailings to My Royal Cruise throughout the year, so stay tuned for additional updates. If you have clients who are booked on other ships and/or sail date ranges, they will still see the prior Cruise Planner interface when they begin planning their pre-cruise purchases. We plan to steadily expand My Royal Cruise to additional ships and sailing windows at a later date.

Does my client need a Guest Account to make purchases via My Royal Cruise?

Yes, all clients need to have or create a Guest Account in order to proceed with browsing and purchases within My Royal Cruise as this is how they will log in to complete the process. Please note that your clients must also have their own Guest Account created to browse and purchase products through our existing Cruise Planner system.

Will My Royal Cruise display promotional sales for items available to book?

Yes, the site will display promotional sales if your clients would like to book ahead as well as the onboard price.

Where can my clients view a snapshot of all their selections or reservations for their upcoming cruise?

Your clients can always view all of their reservations within the Order History section of My Royal Cruise. They can also access this information within their My Royal Cruise Calendar for a streamlined view of the exciting selections they have booked.

Can clients use a combination of onboard credit (OBC) and a credit card for payment?

Definitely — we’re flexible. Your clients can use any combination of available OBCs and credit cards to complete their purchase. They can also save their payment information to expedite future purchases.

Can my clients view My Royal Cruise on their phone?

Of course, the My Royal Cruise program is mobile-friendly. They can access it by heading to RoyalCaribbean.com and clicking “Sign In” in the top right corner to access their Unified Guest Account.

My client wants to cancel something they have already purchased through My Royal Cruise. Will they receive a refund?

Yes, as soon as a paid reservation is canceled, your client will automatically be refunded in their original form of payment. Please note, refunds will be issued in accordance with product terms and conditions, as some products may be non-refundable.

Are purchases made for my clients on My Royal Cruise commissionable?

Aligned with our existing pre-cruise purchase structure, anything booked within My Royal Cruise will not be eligible for commission earnings.

Will the client confirmation emails and invoices be changing at all?

The content within your clients’ confirmation emails and invoices will remain the same; they may just see an updated look and feel.

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